Shipping & Returns
Free Shipping on Orders of $100 or more*
Orders shipping within the Continental U.S. qualify for FREE Shipping when order totals are $100.00 or more. Free ground shipping on qualified merchandise sold directly from our website over $100.00 or more!…These special rates do not apply to commercial flagpoles, certain in ground flagpoles, certain telescoping flagpoles, sectional flagpoles, expedited shipping needs or on orders that must be shipped by freight due to size/quantity of items.
Ameritex Flag and Flagpole LLC reserves the right to choose the shipping method based on cost.
Flagpole Freight Charges:
Our flagpoles can be added to your cart and purchased. Because of the length of these flagpoles they can only be delivered by LTL Freight and is subject to an LTL freight charge. During checkout, a $10 shipping fee will be accessed to complete the online order process. So, after you purchase the item through the cart, we will contact you by phone or email with a freight quote based on your delivery address (residential or commercial). If you agree to the freight charge (cost for delivery) we will charge your card that additional amount and credit you the $10 that was charged at the time of checkout. Freight charges must be paid in advance of delivery. Quotes for freight may take up to 48 hours to obtain. If you do not agree with the freight quote, we will refund your order 100%. Refunds take up to 48 hours to post to your account. You may also choose to receive the freight quote prior to purchasing the flagpole by calling our office (877)598-3524 or email us at firstname.lastname@example.org - and then purchase the item over the phone. -- As always, we are happy to answer any questions you may have.
WASHING, USING OR DEFACING ANY ITEM PURCHASED FROM AMERITEX FLAG AND FLAGPOLE LLC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.
Please call us at (877) 598-3524 or (210) 310-3524 to secure a return authorization number and the address to send your return to. Any returns sent back to Ameritex Flag and Flagpole warehouse without proper RMA documentation will be refused.
Flagpole Lighting Return Policy: Returns are NOT accepted on flagpole lighting products. Any lighting found to have a manufacturer's defect will be replaced, within the manufacturer's warranty period.
No returns will be accepted after 30 days.
About Restocking Fees: Ameritex Flag and Flagpole LLC stands behind its products and will work with our customers to promptly correct, replace, or refund any defective items as quickly as possible. In the event that you have an ordered item and wish to return it for a reason other than defects, we reserve the right to charge a restocking fee. This restocking fee helps cover our costs of processing an order, packaging and shipping an item, and returning that item to saleable condition following multiple shipments.
For most products, this restocking fee can be up to 20 percent. However, depending on the product, restocking fees can range up to 50 percent. Check each product page for any specific details and policies regarding the return of that product.
In all cases, special orders and custom items are NON-REFUNDABLE and NON-RETURNABLE.